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Operations Manager

2 months ago


Fitchburg, Massachusetts, United States Goldfish Swim School Full time
Benefits: 401(k) 401(k) matching Dental insurance Free uniforms Health insurance Training & development Vision insurance Are you seeking a rewarding position where you can enjoy your work? At Goldfish Swim School, we are a rapidly expanding, award-winning franchise that stands out from the crowd. Our mission is to transform lives by helping children achieve their swimming goals. We foster a fun and engaging work environment, where our team enjoys unique perks such as shout awards, gift cards, and exciting social events. We provide paid training and flexible schedules, making it ideal for students or those looking for additional hours without late-night shifts. Moreover, due to our swift growth, there are ample opportunities for advancement for the right candidate.Benefits: Leadership opportunities Flexible scheduling Competitive compensation Valuable experience Enhanced social interactions Future references/referrals Requirements: Ability to engage with children Strong interpersonal communication and organizational skills Must successfully complete background checks (included with training) Job Title: Assistant General Manager Reports to: General Manager FLSA Status: Exempt Summary: Responsible for overseeing the quality and success of daily operations at Goldfish Swim School, including staffing, sales, service, marketing, community events, retail and vending, private party operations, and employee engagement activities.Duties and Responsibilities: Direct and manage daily operations to ensure compliance with GSS standard operating procedures. Assist the General Manager and department heads in completing daily tasks. Manage GSS staff to ensure high productivity, excellent performance, and positive employee morale. Provide sales and marketing training to qualified sales personnel. Guide the retail and vending departments to achieve an optimal product mix and pricing. Train and supervise private party staff to maintain GSS standard operating procedures. Develop proficiency in software for bookings, class scheduling, reporting, and administrative tasks. Initiate and oversee employee engagement activities to enhance workplace satisfaction. Direct the implementation of the Emergency Action Plan and safety procedures, training all staff accordingly. Perform additional duties as assigned by the employer. Education/Experience: A high school diploma or GED is required; a Bachelor's degree or higher is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider is required. A minimum of two years of management experience is preferred, along with two years as a swimming instructor.Certificates and Licenses: Lifeguard, CPR/AED, and First Aid certifications are required. Shallow water attendant certification is highly recommended. Work Environment: The employee is regularly exposed to heat and humidity. The noise level is typically moderate. Compensation: $47,000.00 per year