Operations Manager

2 weeks ago


Fitchburg, Massachusetts, United States Goldfish Swim School Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Training & development
  • Vision insurance
Are you seeking a rewarding position where the work is enjoyable? Do you want to contribute to a meaningful cause while gaining valuable experience? Look into Goldfish Swim School, a rapidly expanding and award-winning franchise that stands out from the rest. We transform lives by helping children achieve their goals. Our work environment is unique; we wear flip flops and operate in a 90-degree pool. We value our employees and recognize hard work through awards, gift cards, and engaging social events. We provide paid training and flexible scheduling that accommodates students or individuals looking for extra hours without late-night shifts. Furthermore, due to our school's rapid expansion, there are advancement opportunities for the right candidate. Benefits:
  • Leadership opportunities
  • Flexible hours
  • Competitive pay
  • Valuable work experience
  • Enhanced social opportunities
  • Future references/referrals
Requirements:
  • 1+ year(s) of Management/Leadership experience
  • Customer Service and Sales Experience
  • Strong interpersonal communication and organizational skills
  • Experience with Community Events
  • Social Media and Marketing knowledge
  • Must pass background checks (included with training)
Job Title: Assistant General Manager Reports to: General Manager FLSA Status: Exempt Summary: Responsible for overseeing the quality and success of daily operations at Goldfish Swim School, including staffing, sales, service, marketing, community events, retail and vending, private party operations, and employee engagement activities. Duties and Responsibilities:
  • Direct and manage daily operations to ensure compliance with standard operating procedures.
  • Assist the General Manager and department heads in completing daily tasks.
  • Manage GSS staff to ensure high productivity, exceptional performance, and positive employee morale.
  • Provide sales and marketing training to qualified sales personnel.
  • Guide the retail and vending departments to achieve a balanced product mix and pricing.
  • Train and supervise private party staff to maintain adherence to standard operating procedures.
  • Acquire knowledge and proficiency in software for bookings, class scheduling, reporting, and administrative tasks.
  • Initiate and oversee employee engagement activities to enhance workplace satisfaction.
  • Direct the implementation of the Emergency Action Plan and safety protocols, training all staff accordingly.
  • Perform additional duties as assigned by the Employer.
Education/Experience: A high school diploma or GED is required; a Bachelor's degree or higher is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider is required. A minimum of two years of management experience is preferred, along with two years as a swimming instructor. Certificates and Licenses: Lifeguard, CPR/AED, and First Aid certifications are required. Shallow water attendant certification is highly recommended. Work Environment: The employee is regularly exposed to heat and humidity, with a moderate noise level. Compensation: $47,000.00 per year
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