Service Operations Coordinator

2 weeks ago


Pawtucket, Rhode Island, United States Encore Fire Protection Full time

Position Summary:
Encore Fire Protection, a premier provider of comprehensive fire safety solutions, is seeking a dedicated Service Operations Coordinator. Our commitment is to safeguard lives and property through expert installation and maintenance of fire suppression systems, sprinklers, and alarms. As we continue to expand our operations, we are looking for a motivated individual to join our team in a pivotal role that bridges the gap between our valued clients and skilled technicians. This position is essential in ensuring that every service engagement aligns with our core principle: "delivering on our promises with precision and timeliness."

Key Responsibilities:
- Oversee and manage service delivery for designated product categories.
- Scrutinize service contracts and scopes of work for accuracy.
- Reconcile billing with contract estimates, identifying discrepancies with keen attention to detail.
- Investigate and resolve billing inconsistencies related to service performance.
- Maintain regular communication with clients regarding any changes to invoices.
- Ensure timely execution of end-of-month billing processes.

Qualifications:
The ideal candidate will possess a positive attitude and a strong drive for success. Additional qualifications include:
- A college degree or a minimum of two years of relevant experience in customer service, project management, or facility services.
- A willingness and aptitude for learning new technologies, particularly our industry-specific software, Service Trade.
- Exceptional interpersonal and negotiation skills.
- A professional demeanor with a customer-centric approach to tasks and responsibilities.
- Familiarity with regional geography is advantageous but not mandatory.

Benefits:
At Encore, we are committed to fostering a culture that celebrates achievement and enhances the lives of our employees. We offer a competitive salary based on experience, along with performance-based bonuses. Our work environment emphasizes purpose and efficiency, allowing for a balance between professionalism and comfort.

Here are some of the benefits you can expect:
- Competitive salary with opportunities for performance bonuses.
- A results-oriented work culture that encourages innovative thinking.
- Casual dress code with provisions for formal attire when necessary.
- Company-branded apparel provided upon joining.
- A supportive environment that values creative input and adaptability.
- Access to advanced web-based productivity tools.
- Participation in a Fidelity 401(K) plan with employer matching.
- Comprehensive medical, dental, and vision coverage through Blue Cross.
- Company-funded life insurance policy valued at $50,000.
Encore Fire Protection is proud to be an Equal Opportunity Employer and an E-Verify Employer, committed to diversity and inclusion in the workplace.

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