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Client Relations Coordinator

2 months ago

Pawtucket, Rhode Island, United States Teknor Apex Full time

Position Overview:
The Customer Experience Specialist plays a pivotal role in ensuring seamless order processing and customer satisfaction. This position involves collaborating with various departments to meet customer needs effectively.

Key Responsibilities:
1. Oversee the daily processing of orders, ensuring product availability and confirming delivery timelines.
2. Engage with customers to build strong relationships and manage assigned accounts.
3. Work closely with Sales Administrators to establish new accounts and uphold customer requirements.
4. Address challenging customer inquiries while aligning with company objectives, escalating issues when necessary.
5. Facilitate resolution of customer disputes by coordinating with internal teams to identify root causes and solutions.
6. Monitor inventory management programs to enhance customer satisfaction.
7. Collaborate with team members and stakeholders across the supply chain to ensure effective communication and service delivery.
8. Responsible for generating customer reports and tracking performance metrics.
9. Perform additional duties as assigned, adhering to company policies and regulations.

Qualifications:
- High school diploma or G.E.D. required; some college coursework preferred.
- 3-5 years of experience in customer service is essential.
- Strong organizational and multitasking abilities.
- Proficient in PC applications, with experience in ERP systems.
- Ability to maintain composure in high-pressure situations.
- Creative thinking and problem-solving skills are crucial.
- Must be a team player, results-oriented, and customer-focused.
- Self-motivated with no supervisory responsibilities required.