Medical Office Reception Coordinator
1 week ago
Position Title: Front Desk Medical Receptionist
Job Category: Office
Requisition Number: FRONT004151
Overview:
At Goconfluent, we pride ourselves on delivering exceptional clinical care and unparalleled customer service. Our commitment to enhancing the lives of our patients is matched only by our dedication to creating a positive and enjoyable work environment.
Role Summary:
The Front Desk Medical Receptionist serves as the initial point of contact for patients, providing support before, during, and after their appointments. This role is essential in fostering strong relationships with patients and coordinating effectively with various departments to ensure all patient needs are met promptly.
Key Responsibilities:
- Make a positive first impression for all patients and visitors.
- Deliver exceptional service to both internal and external stakeholders.
- Manage patient appointment scheduling using established systems.
- Conduct data entry for protected health information accurately.
- Handle patient payments and documentation with care.
- Operate a multi-line telephone system efficiently.
- Fax, mail, and file medical records and sensitive documents securely.
- Prepare bank deposits and manage daily charge postings.
- Verify patient insurance benefits and facilitate pre-certifications.
- Communicate effectively with clinic and billing personnel regarding patient inquiries.
- Engage with referring providers and their office staff professionally.
- Participate in training sessions and attend team meetings regularly.
- Uphold the highest standards of confidentiality in accordance with HIPAA regulations.
- Perform additional duties as assigned, including floating to various office locations as needed.
Benefits:
We offer a comprehensive benefits package that includes a 401k plan with a 4% match, excellent health, dental, and vision insurance, company-paid life insurance, a generous paid time off policy, and unique maternity benefits. Additionally, we have established an internal employee foundation to provide financial support to our team members during challenging life events, made possible through the collective support of our employees.
Qualifications:
We seek candidates who demonstrate strong interpersonal skills, a commitment to patient care, and the ability to thrive in a dynamic office environment.
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