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Customer Service Specialist
2 months ago
Collette is actively looking for dedicated Customer Service Specialists to enhance our Client Care Team. This role primarily allows for remote work, with occasional office attendance based on operational requirements.
About Collette: Discover the World with Us
The travel industry is thriving, and there has never been a more exciting time to be a part of it. Join Collette, the longest-established tour operator in North America, where our family-owned business excels in innovation and expertise. Our passionate team is committed to making travel dreams a reality and is continuously seeking talented individuals to help shape our future. Being part of Collette means embracing growth, fostering a desire to learn, and sharing a passion for exploration. We value community engagement and strive to create remarkable experiences for travelers while nurturing a supportive team environment.
Position Summary:
As a Customer Service Specialist, your goal is to ensure our customers have an outstanding service experience. You will be part of a team dedicated to delivering unparalleled customer service in the travel sector. Your empathy and service skills, combined with our comprehensive training and support, will pave the way for your success.
You thrive in a people-oriented environment and are adept at providing prompt, thorough, and accurate assistance, often with a touch of humor. This position is crucial to Collette's overall success, as you will play a vital role in helping guests realize their travel aspirations.
Key Responsibilities:
- Deliver exceptional service to Collette's guests through inbound and outbound communication channels.
- Establish and maintain professional relationships with guests, travel agents, and partners to enhance the customer experience.
- Inform guests about our offerings, the benefits of traveling with Collette, and available promotions and upgrades. Accurately process and manage customer requests.
- Execute detailed reservations within our booking system, ensuring meticulous attention to detail.
- Handle operational reservation notations requiring action from the Client Care Center, including tour modifications, flight schedule adjustments, and follow-up inquiries.
- Collaborate with the sales team and various internal departments to meet customer expectations and ensure satisfaction.
- All new hires must successfully complete customer service training and demonstrate proficiency in the material.
- Be available for scheduled shifts during operational hours, including training periods, with flexibility for adjustments, overtime, and weekend work as necessary.
Qualifications & Skills:
- Team-oriented mindset – success is achieved collectively.
- Enjoy engaging with customers over the phone.
- Self-motivated and eager to learn independently.
- Excellent communication skills.
- Proficient in computer usage, with a solid understanding of CRM systems, Microsoft Excel, Outlook, and Word.
- Strong attention to detail and the ability to prioritize tasks in a dynamic environment.
- Proactively seek improvements in internal processes.
- Adapt communication styles to connect with diverse personalities.
- Effective conflict resolution skills, capable of managing issues in high-pressure situations.
- Commitment to hard work while maintaining a positive attitude.
- Bilingual abilities are advantageous.
Compensation: Starting rate of $16.50 per hour.
