Client Relations Coordinator

2 weeks ago


Pawtucket, Rhode Island, United States Teknor Apex Full time

Position Overview:
The Customer Experience Specialist plays a pivotal role in ensuring customer satisfaction and operational efficiency. This position involves managing customer orders, coordinating with various departments, and maintaining strong relationships with clients.

Key Responsibilities:
1. Process customer orders daily, ensuring accuracy and timely delivery.
2. Collaborate with manufacturing and shipping teams to confirm product availability and delivery schedules.
3. Develop and maintain relationships with assigned accounts to enhance customer satisfaction.
4. Work closely with Sales Administrators to establish new accounts and uphold customer requirements.
5. Address and resolve customer inquiries and issues by liaising with relevant departments such as Credit, Technical Services, and Sales.
6. Monitor inventory management systems to ensure optimal customer service levels.
7. Generate customer reports and track performance metrics to assess service quality.
8. Participate in continuous improvement initiatives to enhance processes and customer experiences.

Qualifications:
- High school diploma or G.E.D. required; some college coursework preferred.
- 3-5 years of experience in customer service or a related field.
- Strong organizational and multitasking abilities.
- Proficient in PC applications, including ERP systems.
- Ability to remain calm and effective under pressure.
- Creative problem-solving skills and a team-oriented mindset.
- Results-driven with a focus on customer relationships.
- Self-motivated and capable of working independently.

Additional Information:
This position does not involve budget management or supervisory responsibilities. Compliance with company policies and procedures is essential.



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