Event Operations Supervisor

2 weeks ago


Schaumburg, Illinois, United States Marriott Schaumburg Full time


Marriott Schaumburg is on the lookout for a committed Event Operations Supervisor who is passionate about creating memorable experiences for our guests during their special events.

In this role, you will collaborate closely with clients to reserve event spaces and present options that align with their requirements and financial plans.

We are seeking an individual with outstanding leadership skills to oversee event staff and guarantee that our services meet the highest standards.

The ideal candidate will be a proactive professional with a minimum of 3 years of experience in the hospitality sector, ideally in a supervisory capacity, and a steadfast dedication to guest satisfaction.

Key Responsibilities

  • Record the results of each event to evaluate and enhance future events and procedures.
  • Manage the daily functions of the event area, including procurement of supplies, coordinating event space arrangements, and determining staffing requirements to deliver exceptional service.
  • Engage with clients to discuss event options that fit their budget and address any modifications, inquiries, or concerns to ensure a high-quality service.
  • Relay all event details to on-site staff members, ensuring they understand their roles and responsibilities.
  • Continuously improve the customer-centric event department by developing policies, procedures, quality benchmarks, and cost-effective strategies.

Qualifications

  • A minimum of 3 years in a leadership role within the hospitality or food service industry.
  • Exceptional communication abilities for effective interaction with clients and team members.
  • Proficient computer skills, particularly in MS Office (Word, Excel, and PowerPoint).
  • This position requires a strong focus on guest satisfaction and delivering outstanding customer service.
  • A high school diploma or equivalent is required; an associate degree in hospitality management is preferred.


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