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Retail Team Supervisor

2 months ago

Schaumburg, Illinois, United States Primark Full time

Retail Team Supervisor

At Primark, we believe in not just achieving success but surpassing it. Join us in redefining retail.

We foster a culture centered around people, creating inclusive environments that promote growth, capabilities, and aspirations. As a Retail Team Supervisor, you will be at the forefront of our fashion revolution in the United States, taking ownership of your career progression.

Our core values are integral to our operations. We are compassionate, dynamic, and we thrive as a collective. Here, you will have real accountability and the opportunity to shape your team's growth while ensuring a fast, efficient, and enjoyable shopping experience for our customers. If you excel in challenging environments, consider joining us as a Retail Team Supervisor.

Your Responsibilities

In your role as a Retail Team Supervisor, you will inspire and guide your team of Sales Associates to create an outstanding store atmosphere and customer experience while maximizing sales. You will lead by providing immediate coaching and training on Primark's operational standards, along with continuous feedback. By supporting the colleague experience, you will engage your team with a focus on recognition, communication, and well-being.

On a daily basis, you will collaborate with the store management team to ensure smooth store operations and cultivate a high-performing, engaged retail team. Here’s what your day may include:


• Overseeing a designated section of a department; assisting colleagues in crafting appealing displays and managing daily task assignments to keep your team motivated.


• Supporting other managers in the daily operations of the store.


• Assisting with the recruitment, onboarding, and development of Sales Associates while promoting a culture of continuous learning and enhancement.


• Managing cash lanes and fitting room areas as required.


• Addressing customer feedback and resolving complaints.


• Ensuring stock file accuracy and enhancing in-store availability with a consistent focus on size and option control to meet customer needs.


• Overseeing pricing in accordance with Primark's Pricing Principles, ensuring accuracy, monitoring markdowns, and displaying appropriate point-of-sale materials.

Your Benefits

People are at the core of our operations, and it is vital that we provide you with an environment conducive to performing at your best. We are dedicated to your success and will offer a comprehensive onboarding experience. You will be empowered to thrive. As we expand globally, we will equip you with the necessary tools to excel. Additionally, we offer competitive benefits and promote a healthy work-life balance, recognizing the importance of your life outside of work.

Your Qualifications

As a Retail Team Supervisor, you will oversee a team of Sales Associates and report directly to the Department Manager. We seek a proactive team player ready to take charge. Here’s what we require:


• Exceptional interpersonal skills to serve customers, lead the team, and build trustworthy relationships with all store colleagues.


• Strong customer service orientation with experience in delivering excellent customer experiences while maintaining high store standards.


• Good commercial insight and understanding of local sales trends.


• Ability to guide and support a team to achieve objectives.


• Flexibility and adaptability to adjust plans and priorities in a fast-paced environment.


• Strong planning and organizational skills, with the ability to prioritize and work within set timelines.


• Experience assisting store management in safeguarding people, property, and assets by securing cash, stock, and premises. Keyholder responsibilities, including availability for emergency situations.


• Capability to effectively manage challenging situations and possess strong problem-solving skills.


• The position requires effective communication skills, both verbal and written, to provide instruction, coaching, and safety guidance to managers, supervisors, and team members.

We are excited about the prospect of you applying your skills in a growing global business committed to helping individuals express themselves and fostering a sense of belonging. Join us in shaping the future of Primark.

The compensation for this role is competitive and reflective of the candidate's experience and qualifications.

Primark is an equal opportunity employer, committed to providing access and reasonable accommodations for individuals with disabilities in employment.