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Event Services Manager
2 months ago
Job Overview
POSITION SUMMARY
Leads and inspires the team while actively participating in delivering exceptional service aligned with established standards. Oversees financial and administrative duties, ensuring asset protection. Communicates effectively with all stakeholders to ensure the success of events. Identifies training needs and develops strategies to meet objectives.
CANDIDATE PROFILE
Education and Experience
- High school diploma or equivalent; minimum of 2 years of experience in event management, hospitality, or a related field.
CORE WORK ACTIVITIES
Overseeing Event Operations
- Forecasts supply requirements for the department, including tableware, glassware, cutlery, buffet setups, and decorative items.
- Applies knowledge of relevant regulations pertaining to events.
- Recognizes the influence of event operations on overall success and manages activities to enhance guest satisfaction.
- Upholds and reinforces all standards, policies, and procedures.
- Maintains established hygiene standards.
- Manages departmental inventory and ensures equipment is well-maintained.
- Utilizes beverage records to control costs and manage inventory effectively.
- Schedules service staff based on forecasts and service standards to optimize profitability.
- Assists the team in building long-term relationships with clients to foster business retention and growth.
Leading and Participating in Event Teams
- Establishes objectives and delegates responsibilities to enhance departmental performance.
- Conducts regular team meetings to discuss operations and improvements.
- Continuously expands knowledge of culinary trends and beverage pairings relevant to current events.
- Acts as a liaison between the service and kitchen teams.
- Leads service shifts and actively engages in event execution.
Delivering Outstanding Customer Service
- Sets a positive standard for guest interactions.
- Engages with guests to gather feedback on service quality and product offerings.
- Addresses and resolves guest concerns and complaints effectively.
- Empowers team members to deliver exceptional service.
- Ensures team members are aware of expectations and guidelines.
- Aims to enhance service performance continually.
- Focuses on guest satisfaction in all departmental discussions and emphasizes ongoing improvement.
- Reviews guest feedback and satisfaction metrics with the team.
Conducting Human Resources Functions
- Communicates and implements departmental emergency protocols, ensuring staff are trained in safety measures.
- Observes employee service behaviors and provides constructive feedback.
- Monitors progress and facilitates discussions with staff regularly.
- Participates in developing and executing corrective action plans.
- Reviews feedback from surveys and collaborates on strategies to address service challenges, focusing on enhancing guest satisfaction.
- Attends and engages in all relevant meetings.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting.
Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening.
They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.
If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
