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Banquet Operations Manager

2 months ago

Schaumburg, Illinois, United States Marriott International Inc Full time
Job Summary

As a Banquet Operations Manager at Marriott International Inc, you will be responsible for directing and motivating a team to provide exceptional service to our guests. You will oversee the financial and administrative aspects of banquet operations, ensuring that all events meet our high standards. Your role will involve communicating effectively with colleagues and stakeholders to ensure seamless execution of events.

Key Responsibilities
  • Managing Banquet Operations
    • Develop and implement strategies to improve banquet operations, including supply chain management and inventory control.
    • Ensure compliance with all laws and regulations related to events.
    • Monitor and analyze data to optimize banquet operations and improve customer satisfaction.
    • Lead and motivate a team to deliver exceptional service and meet sales targets.
    • Maintain high standards of sanitation and safety in banquet operations.
    • Manage departmental inventories and equipment, ensuring that all necessary resources are available to support events.
    • Use data analytics to control liquor costs and manage beverage inventory.
    • Schedule staff to meet forecasted demand and optimize service standards.
  • Participating in and Leading Banquet Teams
    • Set goals and objectives for the banquet team, ensuring that they are aligned with company objectives.
    • Conduct regular team meetings to discuss performance, provide feedback, and set priorities.
    • Develop and implement training programs to enhance the skills and knowledge of banquet staff.
    • Act as a liaison between the banquet team and other departments, ensuring seamless communication and collaboration.
    • Lead by example, demonstrating a commitment to exceptional customer service and high standards of professionalism.
  • Ensuring and Providing Exceptional Customer Service
    • Set a positive example for customer relations, ensuring that all interactions with guests are friendly, professional, and responsive.
    • Interact with guests to obtain feedback on product quality and service levels, using this information to improve operations.
    • Respond promptly and effectively to guest complaints and concerns, ensuring that issues are resolved to the guest's satisfaction.
    • Empower staff to provide exceptional customer service, ensuring that they understand expectations and parameters.
    • Strive to improve service performance, using data and feedback to identify areas for improvement.
    • Review comment cards and guest satisfaction results with staff, using this information to inform training and development programs.
  • Conducting Human Resources Activities
    • Communicate and execute departmental and property emergency procedures, ensuring that staff are trained in safety procedures.
    • Observe service behaviors of employees and provide feedback to individuals, ensuring that they understand expectations and parameters.
    • Monitor progress and lead discussion with staff each period, using this information to inform training and development programs.
    • Participate in the development and implementation of corrective action plans, ensuring that staff are held accountable for performance.
    • Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges, focusing on continuous improvement of guest satisfaction.
    • Attend and participate in all pertinent meetings, ensuring that staff are informed and engaged.