Housing Assistance Coordinator

1 week ago


Cleveland, Ohio, United States EDEN Inc Full time
Housing Support Services Specialist Job Overview

The Housing Support Services Specialist is instrumental in aiding individuals participating in housing subsidy initiatives by evaluating their ongoing eligibility, responding to inquiries from clients, landlords, and case managers, and ensuring that clients receive the necessary rental subsidy support.

Key Responsibilities:
  • Review and process applications based on income, disability status, and homelessness criteria.
  • Conduct annual and interim recertifications efficiently and within set timelines.
  • Examine client documentation, including pay stubs and benefit verification letters.
  • Address changes in household circumstances promptly, ensuring proper documentation is maintained.
  • Work closely with landlords to finalize lease agreements and Housing Assistance Payment (HAP) contracts.
  • Identify and address any violations of program policies and issues related to housing stability.
  • Communicate effectively with the finance department regarding payment procedures.
  • Coordinate emergency inspections and necessary repairs as required.
  • Collaborate with various agencies to provide essential support to program participants.
  • Respond to inquiries and concerns from participants, landlords, and case managers in a timely manner.
  • Maintain comprehensive and accurate tenant files and documentation.
  • Assist clients in navigating software systems and resolving any related issues.
  • Contribute to team objectives and assist with additional responsibilities as needed.

A high school diploma or GED is mandatory, with a preference for candidates holding an Associate's Degree in Social Services and experience in housing assistance or mental health support services.

EDEN Inc. is dedicated to offering housing solutions to individuals facing housing insecurities and homelessness, striving to make homelessness brief and rare while ensuring that every family has a secure place to call home.

EDEN Inc. is committed to providing equal employment opportunities to all individuals, free from discrimination based on race, color, religion, sex, age, disability, veteran status, or other protected characteristics. The organization values diversity, equity, and inclusion as fundamental principles.



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