Front Desk Coordinator

4 weeks ago

Brooklyn, New York, United States PBS Facility Services Full time
Job Overview:

PBS Facility Services is a leader in facility management and services in the tri-state area. We are committed to delivering exceptional services that ensure the smooth operation and maintenance of properties across our portfolio. At PBS, we pride ourselves on fostering a professional and supportive work environment, where every team member plays a crucial role in our success.

About the Role:

We are seeking a detail-oriented and organized individual to support our front desk operations. As the first point of contact for clients, employees, and visitors, the successful candidate will be responsible for creating a positive first impression. This role requires a high level of professionalism, discretion, and excellent communication skills.

Key Responsibilities:

  • Greet and assist visitors, clients, and employees warmly, providing exceptional customer service and answering any questions they may have.
  • Manage phone calls in a friendly and efficient manner, ensuring inquiries are addressed or transferred to the appropriate departments.
  • Maintain the reception area and all common areas in a clean and tidy manner, creating a professional atmosphere for all who visit or work at PBS.
  • Receive and distribute deliveries, sort incoming mail, and ensure outgoing mail is processed efficiently.
  • Provide administrative support, including operating standard office equipment, managing general office filing systems, and organizing paperwork as required.
  • Keep accurate records of visitor logs, calls received, and messages delivered to ensure seamless communication within the office.
  • Monitor office supply levels, order replenishments as needed, and keep inventory organized.
  • Assist with scheduling interviews, maintaining confidentiality in handling sensitive documents, and helping new hires complete initial onboarding paperwork when necessary.

Requirements:

  • High school diploma or equivalent (GED) required
  • 2-3 years of receptionist experience in a fast-paced office environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Minimum typing speed of 35 wpm
  • Excellent phone etiquette and strong communication skills
  • Fluent in English, with strong reading, writing, and speaking abilities
  • Comfortable multi-tasking, prioritizing, and working independently
  • Exceptional interpersonal skills, with the ability to interact professionally with a diverse range of people while under stress
  • Bilingual in Spanish is required to accommodate our diverse client and employee base

Punctuality and Reliability:

Must have a strong attendance history and demonstrate a commitment to being on time and ready to work.

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