Front Desk Host
2 days ago
As a Front Desk Host at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an unforgettable experience. You will be responsible for guiding Guests through their retail, game rental, and dining experiences, ensuring a positive and welcoming atmosphere.
Key Responsibilities:
- Deliver exceptional Guest service by greeting and assisting Guests with a smile, while processing transactions and answering questions.
- Coordinate game rentals, merchandise sales, and telephones to ensure a seamless experience for our Guests.
- Act as an ambassador for the building, maintaining a clean and organized workspace, and ensuring all menus are stocked and properly cleaned and maintained.
- Manage wait times and communicate information to Guests, Team Members, and Managers as needed.
- Process transactions accurately and efficiently, handling cash, credit card payments, and gift cards.
- Conduct merchandise inventory during and after shifts, if applicable.
- Maintain a favorable working relationship with all other company Team Members to foster a cooperative and harmonious working climate.
- Notify Managers of any Guest perceived to be unhappy.
- Assist other Team Members as needed or as business dictates.
- Ability to communicate effectively with multiple Guests while generating enthusiasm for D&B.
- Must be able to read and communicate in English.
- Must be skilled at calmly responding to dissatisfied Guests and calling issues to Manager's attention.
- Must be at least 16 years of age.
- Work days, nights, and/or weekends as required.
- Work in a noisy, fast-paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, and stoop frequently.
- Compensation is from $16 - $17.75 per hour.
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