Patient Care Associate

4 weeks ago


Brooklyn, New York, United States Callen-Lorde Community Health Center Full time
Patient Care Associate Job Description

At Callen-Lorde Community Health Center, we are seeking a highly skilled and detail-oriented Patient Care Associate to join our dynamic medical team. As a key member of our team, you will work in collaboration with medical staff to ensure optimal patient care.

  • Greet patients and visitors with a courteous, patient, and professional demeanor.
  • Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
  • Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
  • Assist with patient registration, including collecting and verifying billing and payment information.
  • Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
  • Handle patient inquiries and direct them to appropriate resources or staff members.
  • Ensure the front desk and waiting areas are clean, organized, and welcoming.

Benefits
As a full-time employee at Callen-Lorde, you will be offered a comprehensive benefits package, including an exceptional medical plan option, tuition assistance, dental insurance, vision insurance, no-cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications
  • High school diploma or equivalent required
  • Experience in a medical service environment, specifically with front desk activities preferred
  • Knowledge of Federal & NY State patient privacy regulations/laws a plus

Desired Characteristics, Skills, and Abilities
  • Experience working with diverse populations including the LGBT community
  • Excellent attention to detail
  • Strong customer service skills
  • Ability to remain calm, focused, and helpful under stress
  • Ability to multi-task
  • Bilingual (English/Spanish) strongly preferred
  • Commitment to the mission of Callen-Lorde


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