Customer Service Representative

5 days ago


White Bird, Idaho, United States MCI Careers Full time
About the Role

MCI Careers is seeking a highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Call Handling: Handle inbound and outbound calls, using a courteous and professional tone to ensure a positive customer experience.
  • Problem-Solving: Research and resolve customer issues, using problem-solving skills to find effective solutions.
  • Documentation: Accurately document customer interactions, including issues and resolutions, to ensure a clear understanding of customer needs.
  • Teamwork: Collaborate with other team members to ensure seamless communication and effective issue resolution.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with clients and team members.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to research and resolve customer issues in a timely and professional manner.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.
  • Technical Skills: Proficient in using computer software and systems, with the ability to learn new systems and technologies quickly.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and open communication.


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