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Customer Service Agent

2 months ago

White Bird, Idaho, United States MCI Careers Full time

JOB DESCRIPTION:

Position: Customer Support Representative

Company: MCI

MCI, a prominent player in the sector, is seeking Customer Support Representatives to enhance their operations.

Key Responsibilities:

  • Manage incoming and outgoing communications with professionalism and courtesy
  • Facilitate prompt resolution of client inquiries
  • Investigate and collaborate with other teams as necessary
  • Document and process customer requests accurately
  • Lead conversations to identify optimal solutions for clients
  • Apply training to effectively support customers
  • Adhere to data privacy standards
  • Participate in regular meetings and training sessions
  • Maintain current knowledge of programs and procedures
  • Follow attendance and work schedule guidelines

Required Qualifications:

  • Strong verbal and written communication skills
  • Proficient typing skills with speed and accuracy
  • Basic familiarity with Windows operating systems
  • Dependable with effective conflict resolution abilities
  • Capability to manage multiple tasks and self-direct
  • Customer-centric mindset with a collaborative approach
  • Comfortable working in a dynamic environment
  • Strong interpersonal skills and ability to build relationships

Physical Requirements:

This position is based in a professional office setting, requiring prolonged periods of sitting or standing, along with the use of computers and telephones, and occasional movement within the workspace.

About MCI:

MCI is an innovative organization delivering exceptional solutions for customer and digital interactions. With a diverse range of subsidiaries, MCI provides various services, including business process outsourcing, customer service operations, and IT solutions.

Disclaimer: This job description provides a general overview of the role and is not exhaustive. Additional responsibilities may be assigned by the employer. The employer reserves the right to amend this description at any time.