Customer Service Representative
6 days ago
Customer Service Representative Responsibilities:
Provide customer support to new and existing customer accounts
Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retention
Build sustainable relationships and trust with customer accounts through open and interactive communication
Deliver quality product presentations and answer questions with honesty and transparency
Meet personal and customer service sales metrics and evaluate performance on a weekly basis
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Keep records of customer interactions and transactions in accordance with the company confidentiality mandates
Customer Service Representative Requirements:
Experience in customer service, customer support, sales or related field
Track record of going above and beyond for customers
Strong active listening skills and ability to build rapport with various personalities
Quick learner and able to process constructive feedback in a positive manner
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree
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