Customer Care Specialist

1 week ago


White Bird, Idaho, United States MCI Careers Full time

JOB DESCRIPTION:

Position: Customer Support Representative

Company: MCI

MCI, a prominent player in the sector, is seeking Customer Support Representatives to enhance their operations.

Key Responsibilities:

  • Manage both incoming and outgoing communications with professionalism and courtesy
  • Facilitate swift resolution of client inquiries
  • Investigate and collaborate with other teams as necessary
  • Thoroughly document and process customer requests
  • Lead discussions to identify optimal solutions for clients
  • Apply training effectively to assist customers
  • Adhere to data privacy standards
  • Participate in regular meetings and training sessions
  • Maintain current knowledge of programs and processes
  • Follow attendance and work schedule protocols

Required Qualifications:

  • Outstanding communication abilities
  • Quick and precise typing skills
  • Fundamental understanding of Windows operating systems
  • Dependable with strong conflict resolution capabilities
  • Ability to handle multiple tasks and manage time effectively
  • Customer-centric mindset with a team-oriented approach
  • Comfortable working in a dynamic environment
  • Strong interpersonal skills and ability to build relationships

Physical Requirements:

This position is based in a professional office setting, requiring prolonged periods of sitting or standing, as well as the use of computers and telephones, with occasional movement within the workspace.

About MCI:

MCI is an innovative organization delivering exceptional solutions for customer and digital experiences. With various subsidiaries, MCI provides a range of services, including business process outsourcing, customer service in contact centers, and IT solutions.

Disclaimer: This job description provides a general overview of the role and is not exhaustive. The employer may assign additional responsibilities not listed here. The employer retains the right to modify this description at any time.



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