Customer Service Representative

5 days ago

White Bird Idaho, United States MCI Careers Full time
About the Role

MCI Careers is seeking a highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle inbound and outbound customer contacts in a courteous, timely, and professional manner.
  • Ensure first-call resolution through problem-solving and effective call handling.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for the customer.
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff and managers for resolution as needed.
  • Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.
Requirements
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
About MCI Careers

MCI Careers is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are a dynamic and growing company that offers a range of career opportunities in customer service, sales, and more. Our team is dedicated to providing exceptional customer service and support to our clients, and we are looking for talented individuals who share our passion for delivering outstanding results.

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