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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Southern Pride Service, Inc. As a key member of our customer-facing team, you will play a crucial role in ensuring exceptional customer experiences and maintaining our reputation for quality service.
Key Responsibilities- Customer Service: Provide friendly and efficient customer service, addressing inquiries and resolving issues in a professional and timely manner.
- Appointment Scheduling: Schedule service appointments and dispatch technicians efficiently to ensure prompt and reliable solutions for our valued clients.
- Customer Records: Maintain accurate and up-to-date customer records, update databases, and document relevant information.
- Follow-up and Communication: Follow up with customers to ensure satisfaction and address any concerns, collaborating with the service team to ensure effective communication and timely resolution of customer issues.
- Product Knowledge: Maintain a high level of product knowledge to assist customers effectively and provide administrative support to the office team as needed.
- Experience: Previous experience in customer service or a similar role is preferred.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to handle customer complaints with empathy.
- Technical Skills: Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office.
- Problem-Solving: Strong problem-solving abilities and ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Organizational Skills: Detail-oriented with excellent organizational skills and a positive attitude.
- Competitive Salary: A competitive salary based on experience.
- Benefits: Comprehensive health, dental, and vision insurance plans for you and your family, retirement savings plan (401k) with company match, and paid vacation and holidays.
- Opportunities for Growth: Opportunities for growth and professional development in a supportive and friendly work environment.
