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Customer Service Representative

2 months ago

Lynnwood, Washington, United States AdaptHealth LLC Full time
Job Title: Customer Service Specialist

AdaptHealth LLC is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our patients, answering their questions, and resolving any issues they may have.

Key Responsibilities:
  • Develop and maintain a working knowledge of our products and services
  • Answer all calls and emails in a timely manner, adhering to our service standards
  • Document all call information according to our standard operating procedures
  • Process orders, route calls to the appropriate resource, and follow up on customer calls as needed
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation and orders
  • Complete insurance verification to determine patient eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
  • Meet quality assurance requirements and other key performance metrics
Requirements:
  • High School Diploma or equivalent
  • One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience

AdaptHealth LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.