Luxury Client Relations Specialist
2 weeks ago
At RH, we are dedicated to the art of taste, believing that the essence of our brand lies in the ability to scale and amplify it. Our mission is to connect the finest designers, artisans, and talent within the luxury home furnishings sector, enhancing their work's value through our comprehensive platform. We are evolving from merely curating and selling products to conceptualizing and marketing spaces, creating an ecosystem of products, services, and environments that solidify RH as a global leader in taste and design.
We recognize that our most valuable asset is our people. We seek individuals who are energetic, innovative, and possess a unique perspective. We value those who approach challenges with a solution-oriented mindset, who are determined and persistent in achieving their goals. Team players who prioritize what is right over who is right are essential to our culture.
Key Responsibilities
- Embody our Vision, Values, and Beliefs daily
- Welcome and assist clients with inquiries and concerns
- Facilitate connections between clients and the appropriate Associates based on their needs
- Engage with clients in various formats, including in-person, over the phone, and via email
- Deliver exceptional support to Gallery Partners in addressing client issues
- Develop a comprehensive understanding of RH products and offerings
- Create a luxurious service experience in every client interaction
- Demonstrate a broad understanding of the organization
- Experience in customer service within a design firm, upscale furniture showroom, or luxury retail environment preferred
- Adept at managing multiple priorities effectively
- Strong organizational and time management abilities
- Excellent verbal and written communication skills
- Commitment to quality and attention to detail
- Relationship-oriented and people-focused
- Proficient in Mac OS, iOS devices, Microsoft Office, and Google Applications
- Ability to lift and move items weighing up to 30 lbs. using appropriate techniques
- Capability to navigate effectively around the gallery and stock areas
- Position requires prolonged standing, as well as various physical movements such as bending and twisting
RH is an equal opportunity employer, committed to fostering an inclusive environment free from discrimination based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other protected status. We are dedicated to ensuring pay equity, with compensation determined by individual experience, qualifications, and geographic location.
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