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Client Relations Specialist
2 months ago
- Performance-based bonuses
- Company gatherings
- Attractive salary package
- Employee discounts available
- Flexible working hours
- Complimentary uniforms
- Career advancement opportunities
- Profit-sharing options
Benefits/Perks
- Competitive pay structure
- Paid leave
- Opportunities for professional development
We are looking for a Customer Service Sales Representative to enhance our customer interactions. In this position, you will engage with clients to ascertain their requirements, handle requests, address complaints, and deliver effective solutions that guarantee a positive customer experience with PROFITSYNC INC. The ideal candidate is personable, tech-savvy, and capable of maintaining composure in challenging situations.
Key Responsibilities
- Handle a substantial volume of incoming calls and emails
- Determine the purpose of the customer's contact, gather pertinent information, and offer solutions
- Utilize prepared scripts for various customer service inquiries
- Implement best practices in customer service to foster rapport and build relationships with clients
- Record all customer interactions accurately
- Achieve individual and team performance targets
- Participate in training sessions to keep skills and knowledge current
- High school diploma or equivalent
- Prior experience in a customer service role is advantageous
- Proficient in using computers and customer management systems
- Strong verbal communication and phone skills
- Familiarity with active listening techniques
- Ability to perform well under pressure
- Highly organized with effective time management skills