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Luxury Jewelry Sales Specialist
2 months ago
Jewelry Consultant Position
As a Jewelry Consultant, you will play a pivotal role in delivering an outstanding experience for every customer at Brilliant Earth. Your responsibilities will include guiding clients through the sales process across various platforms, including in-person consultations and virtual appointments. This position is crucial in helping customers select their ideal jewelry pieces from our exquisite collection.
Key Responsibilities:
- Employ effective sales techniques and comprehensive product knowledge to assist customers in making informed purchasing decisions during both scheduled appointments and walk-in visits.
- Handle a significant volume of incoming sales inquiries through various channels, ensuring a luxurious customer experience that reflects our brand's high standards.
- Welcome and assist customers throughout their purchasing journey, ensuring a memorable and personalized interaction.
- Conduct follow-up appointments to support customers with pick-ups, exchanges, resizing, and other inquiries.
- Reach out to customers to confirm appointments and address any questions they may have prior to their visit.
- Analyze customer feedback and reviews, collaborating with leadership to enhance the overall customer experience and improve sales performance.
- Maintain a secure and pleasant environment in the showroom, ensuring adherence to policies and procedures.
- Utilize our enterprise resource planning system to manage tasks and facilitate communication across departments.
- Act as a representative of our brand, promoting our mission of fostering a more sustainable and compassionate jewelry industry.
Qualifications:
- Customer-Centric Approach: A genuine passion for providing exceptional service and creating memorable experiences for every customer.
- Goal-Oriented Mindset: A strong desire to exceed sales targets and embrace challenges as opportunities for growth.
- Attention to Detail: A keen eye for detail, understanding that the little things matter most in creating significant moments for customers.
- Effective Communication Skills: The ability to convey information clearly and concisely, whether in person, via email, or through chat.
- Team Collaboration: A commitment to working collaboratively with colleagues to achieve shared goals and enhance the customer experience.
What We Provide:
At Brilliant Earth, we are dedicated to nurturing our team members. Our culture emphasizes innovation, collaboration, and diversity. We offer competitive compensation, a comprehensive benefits package, and an environment that promotes professional growth. Some of the benefits include:
- Career Development: Opportunities for advancement through regular feedback, training programs, and performance reviews.
- Diverse and Purpose-Driven Team: Join a team committed to creating a more transparent and sustainable jewelry industry.
- Sales Incentives: Bonuses for achieving and exceeding sales goals.
- Ongoing Education: Access to company-sponsored training in various professional skills and leadership development.
- Employee Discounts: Enjoy generous discounts on our jewelry collections.
- Wellness Programs: Exclusive discounts on fitness memberships and access to counseling services.
- Community Engagement: Opportunities to participate in volunteer initiatives and support local causes.
- Comprehensive Insurance: Medical, dental, and vision coverage starting on the first day of the second month of employment.
- Retirement Savings: A generous 401k matching program to help you save for the future.
- Paid Time Off: Accrue paid time off to recharge and relax.
- Disability and Life Insurance: Fully employer-paid coverage.
Application Process:
Selected candidates will undergo a structured interview process, which includes an initial phone call, an online exercise, and a video interview with leadership.
At Brilliant Earth, we are committed to fostering a diverse and inclusive workplace. We value the unique perspectives each individual brings and strive to maintain an environment free from discrimination. We are dedicated to complying with all relevant employment laws and providing equal opportunities for all applicants.
