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Customer Relations Specialist

2 months ago


King of Prussia, Pennsylvania, United States Empire MG Full time


Empire Management Group is seeking a dedicated Client Support/Communications Specialist to enhance our operations in the Philadelphia region.

The ideal candidate will manage a diverse portfolio of both existing and prospective clients, ensuring exceptional service delivery.


Key Responsibilities:
  • Deliver onsite support, sales, and client relations to our consumer base.
  • Demonstrate proficiency with tablet devices and related software.
  • Collaborate with Territory Sales Representatives to attract new clients while maintaining relationships with current clients.
  • Participate in significant virtual conferences as necessary.
  • Engage with potential clients through presentations and meetings.
  • Ensure the accuracy of documentation for new customer accounts.
  • Work alongside the Director and Sales Management team to drive client revenue and establish sales objectives.
  • Provide in-field services to clients, including sales, promotional activities, and customer support for our products.
  • Represent Empire Management Group and our clients with professionalism and integrity.
Candidate Qualifications:
  • Minimum of 1 year experience in account management, customer service, or sales.
  • Ability to follow instructions and collaborate effectively within a team.
  • Technical skills should include tablet navigation, spreadsheet management, email communication, and internet proficiency.
  • Exceptional organizational abilities to handle multiple tasks concurrently.
  • Strong verbal communication skills.
  • Outstanding persuasion, customer engagement, and sales capabilities.

Comprehensive training will be provided for all roles.
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