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Client Service Specialist
2 months ago
About the Role:
The Client Service Specialist is a critical member of the SupplyForce team, responsible for providing exceptional support to our clients. This role requires a high level of customer service expertise, attention to detail, and ability to work independently.
Key Responsibilities:
- Manage communication with clients regarding open orders and expediting.
- Respond to client inquiries within 2 hours.
- Research and route failed orders to the appropriate servicing member.
- Manage client relationships and maintain a key contact list.
- Collaborate with team members to reconcile order/invoice discrepancies.
- Maintain compliance with all procedures and work instructions.
- Collaborate with internal and external teams for the implementation of new customers.
- Manage the creation of Purchase Orders for rebills.
- Manage the entry of customer credit card information and provide corrected information on failed cards/transactions.
Requirements:
- Minimum of two (2) years of customer service experience.
- Some industrial product knowledge and experience preferred.
- Proficient in Excel.
- Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
About SupplyForce:
SupplyForce delivers multi-category MRO (maintenance, repair, and operating) supply chain solutions to Fortune 1000 companies. Our member network of 200+ distributors with more than 2500 branch locations supports each customer plant location with local inventory and best-in-class services at the lowest total cost.
Benefits:
- Competitive salary and benefits package.
- Medical, dental, vision, and prescription coverage.
- Annual bonus.
- Flexible Spending Account or Health Savings Account.
- 401(k) contributions and fully vested company match.
- Company paid STD, LTD, and Life insurance.
- Voluntary life and AD&D coverage.
- Voluntary ancillary coverages for hospital, accident, and critical care.
- EAP - Employee Assistance Plan.
- Tuition reimbursement.
- Referral Bonus.
- Generous Paid time off (PTO) and holiday schedule.
Equal Employment Opportunity:
SupplyForce is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
