Client Relations Specialist
1 week ago
Exciting opportunity to be part of a dynamic organization
We are seeking a dedicated Client Account Representative (CAR) to enhance our customer operations team. PowerPay provides an exceptional work environment featuring modern technology, a spacious office, and recreational areas, fostering a collaborative atmosphere.
As a Client Account Representative, you will play a crucial role in ensuring our clients receive outstanding service. Collaborating closely with our sales and operations teams, your expertise will be vital in elevating our client interactions and driving organizational success.
KEY RESPONSIBILITIES include, but are not limited to:
- Upholding a positive, empathetic, and professional demeanor when engaging with clients
- Managing inbound and outbound communications to address client inquiries regarding our offerings
- Facilitating communication through various channels to ensure client satisfaction
- Documenting client interactions, transactions, feedback, and concerns
- Addressing and resolving client complaints effectively
- Serving as the primary liaison between clients and internal teams
QUALIFICATIONS (Knowledge, Skills, Abilities)
- Exceptional customer relationship management skills
- Proficient in computer usage, phone etiquette, and active listening
- Strong verbal and written communication abilities
- Solid understanding of business principles
- A proactive approach to challenges and a strong work ethic
- Capability to multitask, prioritize responsibilities, and manage time efficiently
- Client-focused mindset
- Attention to detail and organizational skills
- A bachelor's degree is preferred
- Previous experience in the loan or mortgage sector is advantageous
We encourage qualified candidates to explore this opportunity.
Company OverviewPowerPay is a leading financial technology firm operating across various sectors, including home improvement, healthcare, solar energy, and recreational vehicles. We are developing a nationwide network of partners to provide our financing solutions to their clients. At PowerPay, we originate and service all loans, and we are on the lookout for enthusiastic, self-motivated individuals to contribute to our growth.
EOE
M/F/D/V
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