Field Training Expert

6 days ago

Newark, New Jersey, United States Roche Holdings Inc. Full time
About the Role

Roche Holdings Inc. is seeking a highly skilled and experienced Diagnostic Training and Support Specialist to join our team. As a key member of our organization, you will play a critical role in delivering exceptional training and support to our customers, ensuring they have the necessary skills and knowledge to maximize the value of our diagnostic solutions.

Key Responsibilities
  • Customer Training: Design and deliver tailored training programs for our diagnostic solutions, including equipment, applications, and IT products. Provide on-site training and re-training as needed to ensure customers have the necessary skills to operate our solutions effectively.
  • Collaboration and Curriculum Development: Work closely with our leadership team to set educational goals and technical specifications for our training programs. Partner with management and technical resources to ensure our training programs are relevant and meet the needs of our customers.
  • Training Design and Feedback: Develop and evaluate training needs, creating comprehensive curricula that meet the needs of our customers. Gather feedback from customers and field teams, and provide recommendations to managers to inform product development initiatives.
  • Pre and Post-Go Live Training Support: Provide expertise during installation, implementation, and maintenance of our solutions. Assess customer needs and provide technical support to commercial staff and customers, ensuring our solutions meet their requirements.
  • Customer Relations: Act as a liaison and technical expert, resolving complex issues and maintaining positive relationships with customers. Set training requirements and promote our diagnostic solutions to ensure customer satisfaction.
  • Quality Standards: Maintain and continuously improve our quality system and achieve quality objectives through daily actions. Ensure consistency in training execution and share best practices with our Training and Development team.
Requirements
  • Bachelor's degree in a related discipline or equivalent education and work experience.
  • 5 years of progressive experience within the diagnostics industry or other relevant progressive experience.
  • Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue, and/or automation systems.
Preferred Qualifications
  • Specialist experience in Field Installation: training, installing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents, and/or systems.
  • Previous experience as a Medical Technologist (ASCP), or experience with analytical chemistry and immunology platforms or IT experience in a clinical environment (i.e., clinical laboratory, hospital, medical device manufacturing, pharmaceutical, military).
  • Ability to learn Roche solutions (i.e., chemistry, immunology, molecular, life sciences, IT solutions), understanding of quality system regulations and ISO standards, and stay current with industry trends.
  • Experience with curriculum development, course design, and training effectiveness and strong knowledge of training practices, principles, and methods.
  • Ability to work as a field-based individual contributor with independence and autonomy with strong customer consultative skills and ability to travel approximately 30-40%.

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