Senior Field Support Specialist

1 week ago


Newark, New Jersey, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full time
Job Summary

We are seeking a highly motivated and experienced Senior Field Support Specialist to join our team at ONEIDA TOTAL INTEGRATED ENTERPRISES. As a key member of our technical operations team, you will be responsible for providing expert-level technical support and services to our customers.

Key Responsibilities:
  • Provide on-site technical support and services to customers, including troubleshooting, repair, and maintenance of complex technical systems.
  • Collaborate with cross-functional teams to identify and resolve technical issues, and to develop and implement solutions to improve technical operations.
  • Develop and maintain technical documentation, including user guides, technical notes, and other documentation as required.
  • Provide training and support to customers on the use of technical systems and equipment.
  • Conduct site surveys and assessments to identify technical needs and opportunities for improvement.
Requirements:
  • Bachelor's degree in a technical field, such as computer science, engineering, or a related field.
  • Minimum 2-5 years of experience in a technical support or operations role, with a strong background in troubleshooting and repair of complex technical systems.
  • Excellent problem-solving skills and analytical abilities, with the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
  • Ability to obtain and hold a Public Trust Clearance.
Preferred Qualifications:
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
  • CompTIA Network+, CompTIA A+, CompTIA Server+, and CompTIA Security+ certifications.
About Us:

ONEIDA TOTAL INTEGRATED ENTERPRISES is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.

We are an equal opportunity employer committed to inclusion and diversity in the workplace.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.



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