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Client Support Specialist

2 months ago

Reno, Nevada, United States Bunzl Distribution USA Full time

Position: Customer Service Representative (FoodHandler)

Job Category: Telesales & Customer Service

Overview:

The Customer Service Representative will manage inquiries related to customer accounts, troubleshoot issues, and provide timely resolutions. This role acts as a crucial link between the sales team and the clientele.

Why Join Us:

At Bunzl, we recognize that our workforce is our greatest asset. We are committed to attracting and retaining individuals who are enthusiastic about our mission, offering opportunities for professional growth based on skills, experience, and potential.

Key Responsibilities:

  • Manage a high volume of incoming emails to determine appropriate actions.
  • Deliver exceptional customer service through efficient and precise order processing.
  • Coordinate with various departments to resolve customer inquiries.
  • Act as a liaison between customers and the sales department.
  • Provide information on orders, pricing, and delivery, while processing transactions.
  • Establish and nurture business relationships with clients by ensuring prompt and accurate service to enhance customer loyalty.
  • Assist customers in selecting products that meet their specific needs.
  • Utilize computer systems for pricing, availability, and alternative product options.
  • Address order and pricing issues during customer interactions, adhering to current sales policies.
  • Collaborate effectively in a team-oriented environment to achieve company objectives and resolve challenges.
  • Assist in rectifying shipping discrepancies and errors, including obtaining proof of delivery and necessary documentation.
  • Process sample orders and follow up with customers regarding their performance.
  • Familiarize yourself with our WLS system to assist with data entry and inventory control tasks.
  • Communicate with freight carriers to ensure timely order shipments.
  • Maintain a clean, safe, and organized workspace.
  • Propose enhancements to office procedures as needed.
  • Conduct all responsibilities with professionalism and a positive demeanor.

Qualifications:

  • Outstanding communication and problem-solving skills.
  • Ability to manage requests promptly and accurately.
  • Proficient in multitasking.
  • Self-motivated and proactive.
  • Capable of thriving in a fast-paced environment.
  • Exhibit a positive and professional attitude.
  • Ability to work collaboratively in a team setting.
  • High energy, reliability, and strong organizational skills.
  • Minimum of 3 years of experience in customer service.

Bunzl is a global leader in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With over 100 warehouses and a workforce exceeding 5,000 employees, we are recognized as a premier supplier in North America.

Benefits:

Bunzl Distribution offers competitive salaries, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.

Commitment to Diversity:

Bunzl Distribution is dedicated to equal employment opportunities, ensuring that we attract and retain the most qualified individuals without discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.