Product Support Specialist

10 hours ago


Reno, Nevada, United States Five Star Call Centers Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Product Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Assist customers with product-related inquiries and issues via phone, email, and chat
  • Provide technical support and troubleshooting assistance to resolve customer issues
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with product knowledge and technical advancements
Requirements
  • 1 year of customer service or technical support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy and ability to learn new systems quickly
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive hourly rate of $14/hour, plus shift differential
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities
  • Flexible scheduling and work-life balance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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