Client Service Specialist

6 days ago


Reno, Nevada, United States OneDigital Full time
About the Role

We are seeking a highly organized and detail-oriented Client Service Specialist to join our team at OneDigital. As a key member of our staff, you will play a vital role in supporting our clients and internal teams with group enrollment, renewal processes, and administrative functions.

Key Responsibilities
  • Attach applications to client files in Microsoft CRM
  • Collaborate with internal teams and provide support to Account Managers and Benefits Consultants
  • Answer incoming phone calls and respond to client inquiries
  • Prepare census for new groups and renewals
  • Liaise with other brokers on associated health plan renewals
  • Create and print open enrollment materials, including benefits guidebooks and election forms
  • Update files and templates, and maintain accurate benefits records
  • Process and maintain benefits enrollment/terminations and changes
  • Maintain and update our website and social media presence
  • Create marketing flyers and participate in work events
Requirements
  • Strong attention to detail and organizational skills
  • Positive attitude and self-motivation
  • Ability to work independently and as part of a team
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office products
  • 2+ years' applicable job experience, preferred
About OneDigital

At OneDigital, we are committed to helping people do their best work and live their best lives. We offer a people-first culture that is wired for growth, driven to serve, and totally committed to having your back. If you are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.



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