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Sales and Business Development Manager
2 months ago
Overview:
Massage Envy is seeking an experienced Sales and Business Development Manager to join our team. As a key member of our management team, you will be responsible for driving sales growth, building strong relationships with clients, and leading our sales team to achieve business objectives.
Key Responsibilities:
- Talent Management: Hire, train, and motivate team members to achieve business objectives. Hold team members accountable to performance objectives and take corrective actions as needed.
- Establishing and Monitoring Staff Work Schedules: Interview, hire, train, performance evaluation, conduct staff meetings, resolve concerns and disputes, payroll processing, and all associated recordkeeping.
- Operations Oversight: Oversee and manage daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests. Maintain a professional, clean, and safe environment for employees, members, and guests.
- Sales and Front Desk: Lead by example, sell memberships by teaching and following a proven sales process. Set and manage individual and team sales goals, upsell products and services, and emphasize ongoing improvement through role-playing and training activities.
- Customer Engagement: Promote and follow up on customer surveys, address complaints, and nurture customer relationships with the objective of providing each and every customer a great experience.
- Team Massage Envy: Embrace and demonstrate the core values of Massage Envy: Gratitude, Optimism, Empathy, Consistency, and Excellence.
Qualifications:
- Education, Skills, and Training: Have a college degree (preferred). Have previous management, marketing, and sales experience within a service or retail industry. Demonstrated experience as a revenue generator - prior commissioned sales experience required.
- Effective Interpersonal and Communication Skills: Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
- Compliance: Be aware of and comply with all labor and employment laws applicable to employees at the franchised location, including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.
