Guest Services Representative

2 weeks ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Position Overview

$18/hr Guest Services Representative - Grand Heritage Hotel Group

Grand Heritage Hotel Group is seeking a dedicated Guest Services Representative to join our esteemed establishment. In this role, you will be tasked with delivering exceptional service to our guests in a friendly, efficient, and professional manner.

Our hotel is renowned for its charming ambiance and breathtaking views, providing a unique experience for all visitors. As a member of our team, you will contribute to our legacy of excellence in hospitality.

Key Responsibilities:

As a Guest Services Representative, your primary duties will include:

  • Efficiently managing the check-in and check-out processes for guests
  • Ensuring that all guest requests are acknowledged and fulfilled
  • Coordinating with various departments regarding VIP guests and special needs
  • Promoting hotel programs, packages, and upgrades to enhance guest experiences
  • Interacting professionally with team members and assisting other departments as needed
  • Answering phone inquiries in a courteous manner and providing assistance to guests
  • Addressing and resolving guest feedback and concerns with professionalism
  • Listening attentively to guest inquiries and responding with clarity and positivity
  • Maintaining comprehensive knowledge of hotel amenities and upcoming events

Qualifications:

The ideal candidate for the Guest Services Representative position will possess at least one year of relevant experience, outstanding communication abilities, and a passion for delivering exceptional guest experiences. We are looking for individuals who are enthusiastic and committed to ensuring guest satisfaction.

The minimum qualifications for this role include:

  • High school diploma or equivalent
  • Proficient computer skills
  • Professional telephone etiquette
  • Experience with Opera software is preferred
  • Ability to remain calm and professional in high-pressure situations
  • Physical capability to stand and move throughout the shift
  • Strong verbal communication skills with a positive demeanor


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