Guest Services Representative
2 weeks ago
$18/hr Guest Services Representative - Grand Heritage Hotel Group
Grand Heritage Hotel Group is seeking a dedicated Guest Services Representative to join our esteemed establishment. In this role, you will be tasked with delivering exceptional service to our guests in a friendly, efficient, and professional manner.
Our hotel is renowned for its charming ambiance and breathtaking views, providing a unique experience for all visitors. As a member of our team, you will contribute to our legacy of excellence in hospitality.
Key Responsibilities:
As a Guest Services Representative, your primary duties will include:
- Efficiently managing the check-in and check-out processes for guests
- Ensuring that all guest requests are acknowledged and fulfilled
- Coordinating with various departments regarding VIP guests and special needs
- Promoting hotel programs, packages, and upgrades to enhance guest experiences
- Interacting professionally with team members and assisting other departments as needed
- Answering phone inquiries in a courteous manner and providing assistance to guests
- Addressing and resolving guest feedback and concerns with professionalism
- Listening attentively to guest inquiries and responding with clarity and positivity
- Maintaining comprehensive knowledge of hotel amenities and upcoming events
Qualifications:
The ideal candidate for the Guest Services Representative position will possess at least one year of relevant experience, outstanding communication abilities, and a passion for delivering exceptional guest experiences. We are looking for individuals who are enthusiastic and committed to ensuring guest satisfaction.
The minimum qualifications for this role include:
- High school diploma or equivalent
- Proficient computer skills
- Professional telephone etiquette
- Experience with Opera software is preferred
- Ability to remain calm and professional in high-pressure situations
- Physical capability to stand and move throughout the shift
- Strong verbal communication skills with a positive demeanor
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