Guest Services Manager

1 week ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Job Overview

Reception Operations Supervisor

Grand Heritage Hotel Group is a distinguished name in the hospitality industry, known for providing exceptional guest experiences across its properties. We pride ourselves on our commitment to quality service and creating memorable stays for our guests.

If you possess a vibrant and welcoming demeanor, the role of Reception Operations Supervisor may be an ideal fit for you. This pivotal leadership position requires a passion for hospitality and the ability to manage multiple responsibilities efficiently. You will be the first point of contact for our guests, ensuring they feel valued and attended to from the moment they arrive.

Key Responsibilities

  • Greet guests and visitors in a warm and professional manner, collecting necessary information and assigning accommodations tailored to their preferences.
  • Quickly address any issues guests may encounter during their stay by collaborating with housekeeping and maintenance teams.
  • Process guest payments accurately and efficiently.
  • Reconcile the cash register at the conclusion of each shift, ensuring all transactions are documented and financial reports are generated.
  • Account for additional services requested by guests, ensuring they are reflected on the final invoice.
  • Maintain open communication with hotel staff to coordinate room readiness and necessary maintenance.
  • Uphold a clean and welcoming lobby environment through regular maintenance and organization of supplies.

Qualifications

  • Bachelor's Degree in Hospitality Management or a related field.
  • A minimum of two years of experience in a supervisory role within a front desk environment.
  • Exceptional attention to detail and ability to adhere to deadlines.
  • A strong dedication to providing outstanding customer service.


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