Guest Services Manager

2 months ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Job Overview

Guest Services Manager

Grand Heritage Hotel Group is seeking a dedicated and enthusiastic individual to fill the role of Guest Services Manager. This position is vital in ensuring a welcoming atmosphere for all guests and maintaining the high standards of our esteemed establishment.

As a Guest Services Manager, you will be the first point of contact for our visitors, and your positive demeanor will set the tone for their experience. This leadership role requires someone who thrives in a dynamic environment and is committed to providing exceptional service. You will have the opportunity to interact with a diverse range of guests, offering a chance to create memorable experiences.

Key Responsibilities

  • Greet and assist guests upon arrival, ensuring a smooth check-in process and addressing any inquiries they may have.
  • Quickly resolve any issues that arise during a guest's stay by collaborating with the appropriate departments.
  • Process guest payments accurately and efficiently.
  • Conduct end-of-shift financial reconciliations, ensuring all transactions are accounted for.
  • Oversee additional services requested by guests, ensuring they are correctly billed and provided.
  • Maintain clear communication with other hotel departments to facilitate a seamless guest experience.
  • Ensure the lobby area is clean, organized, and welcoming at all times.

Qualifications

  • Bachelor's Degree in Hospitality Management or a related field.
  • A minimum of two years of experience in a supervisory role within a hospitality setting.
  • Exceptional attention to detail and the ability to manage multiple tasks effectively.
  • A strong commitment to delivering outstanding customer service.

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