Guest Services Manager

1 week ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Job Overview

Front Desk Supervisor - Grand Heritage Hotel Group

As a prominent player in the hospitality industry, Grand Heritage Hotel Group is dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to quality service and creating memorable stays for all who visit our properties.

If you possess a vibrant and positive demeanor, the role of Front Desk Supervisor may be the ideal fit for you. This leadership position requires an individual who enjoys welcoming guests with genuine warmth and is prepared to assist at any moment. Your dedication to ensuring guest satisfaction and your ability to multitask effectively will be essential in this role. You will encounter a diverse array of guests, each with their own unique stories, making this position both dynamic and rewarding.

Key Responsibilities

  • Greet guests and visitors in the front lobby, documenting their details and assigning rooms based on their preferences.
  • Quickly address any issues guests may face in their accommodations by collaborating with housekeeping and service teams.
  • Process guest payments efficiently.
  • Reconcile the facility's cash register at the conclusion of each shift, including printing receipts and generating financial reports.
  • Ensure that any additional services requested by guests, such as beverages, entertainment, and dining, are accurately billed on their final invoice.
  • Coordinate with hotel staff, including housekeeping and maintenance, to prepare rooms for incoming guests.
  • Maintain a welcoming and tidy lobby environment through regular cleaning and organization of supplies.

Qualifications

  • Bachelor's Degree in Hospitality Management or a related field.
  • A minimum of two years of experience in a supervisory role at the front desk.
  • Exceptional attention to detail and the ability to meet deadlines.
  • A strong commitment to providing outstanding customer service.


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