Mason Student Services Center Generalist

2 weeks ago


Reston, Virginia, United States Commonwealth of Virginia Full time

About the Role:

The Mason Student Services Center Generalist will provide exceptional service to students, parents, faculty, and staff by delivering high-quality support and guidance in various areas, including financial aid, student accounts, and the Office of the University Registrar.

Key Responsibilities:

  • Counsel and advise students on academic and financial matters, providing solutions and resources to resolve issues.
  • Process student requests, update records, and troubleshoot self-service issues, ensuring accurate and timely information.
  • Stay current on policy and procedure changes, attending trainings and workshops to maintain expertise in student services areas.
  • Collaborate with colleagues to provide comprehensive support to students, promoting a culture of service and excellence.

Requirements:

  • Associate's degree in a related field or equivalent experience.
  • Demonstrated experience working with diverse populations and providing excellent customer service.
  • Strong communication and problem-solving skills, with ability to work in a fast-paced environment.
  • Proficiency in computer systems, including Banner and Salesforce.

About the Department:

The Division for Enrollment Management optimizes student recruitment and retention by developing and implementing strategic enrollment plans, overseeing the admissions process, and providing financial aid services.



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