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Customer Service Representative

2 months ago

Wichita Falls, Texas, United States Mass Markets Full time

Mass Markets

**Job Summary**

We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As an Inbound Customer Service Agent, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

**Key Responsibilities**

* Handle inbound and outbound contacts with a focus on first call resolution
* Research systems to find missing information and resolve issues
* Coordinate with other departments to resolve complex issues
* Accurately document and process customer claims
* Adhere to attendance and work schedule requirements

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for growth and development
* Competitive compensation and benefits package

**Requirements**

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills

**How to Apply**

If you are a motivated and customer-focused individual, please submit your application to join our team at Mass Markets.