Customer Service Representative

15 hours ago

Newark, New Jersey, United States Fresh Form Draft Full time
Job Title: Call Center Agent

At Fresh Form Draft, we're seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle a high volume of incoming calls from customers, answering questions and addressing concerns in a timely and professional manner.
  • Make outbound calls to follow up on inquiries, confirm appointments, or assist in the sales process for fitness memberships and services.
  • Provide accurate information about the company's fitness services, memberships, and programs.
  • Resolve customer issues or complaints by investigating problems, identifying solutions, and following up to ensure satisfaction.
  • Process payments, membership sign-ups, cancellations, and adjustments to accounts as needed.
  • Work closely with the sales and customer service teams to ensure customer needs are met.
  • Update and maintain customer information in the company database, ensuring accuracy and completeness.
  • Collaborate with team members to improve customer service processes and ensure customer satisfaction.
Requirements:
  • High school diploma or equivalent; additional education in customer service or related fields is a plus.
  • Proven experience in a call center, customer service, or similar role is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and the capacity to handle challenging customer interactions.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM software or other customer service systems is an advantage.
  • Positive attitude and a passion for providing top-notch customer service.
  • Ability to work well independently as well as part of a team.
Benefits:
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • 401(k) plan with company match.
  • Professional development and training opportunities.
  • Gym membership and wellness programs.
  • Employee discounts on Fresh Form Draft products and services.

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