Customer Service Representative Lead

6 days ago


Newark, New Jersey, United States InspiriTec, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative Lead to join our team at InspiriTec, Inc. as a key member of our Customer Service Department. The successful candidate will be responsible for providing exceptional customer service, leading a team of Customer Service Representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Team Leadership: Lead a team of Customer Service Representatives, providing guidance, coaching, and training to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Performance Metrics: Monitor and analyze customer service metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management, ensuring that all parties are informed and aligned.
  • Problem-Solving: Analyze complex customer issues, identify root causes, and develop effective solutions to resolve customer complaints.
  • Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Experience: Minimum 2 years of experience in a customer service role, with a proven track record of success in leading a team and improving customer satisfaction.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. Strong problem-solving and analytical skills, with the ability to think critically and develop effective solutions. Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
Working Conditions
  • Work Environment: The Customer Service Representative Lead will work in a dynamic and fast-paced environment, with a high level of customer interaction.
  • Physical Demands: The position requires prolonged sitting, with occasional standing and walking. The ability to use a computer and other office equipment is required.
EOE/Disability/Veterans

InspiriTec, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who are passionate about delivering exceptional customer service and leading a team to success.



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