Business Development Manager

3 weeks ago


Pittsburgh, Pennsylvania, United States SerenitySolution Full time
About the Job

As a Business Development Manager for North America, you will be responsible for growing sales and market share of expendables in the region. Your primary goal will be to achieve sales targets for expendables, working closely with local distributors and technical teams to ensure timely and qualitative processing and delivery of expendable quotes and orders.

Main Responsibilities

• Manage and support local distributors in growing sales
• Provide technical support to NA customers with support from central technical teams in Europe
• Support expendable installation at customer site if/when required
• In permanent contact with various internal departments, ensure timely and qualitative processing and delivery of expendable quotes and orders

Additional Responsibilities

• Responsible for hot and cold repairs in North America
• Main point of contact for emergency repairs or planned maintenance operations
• Manage relationship with local installation partners. Provide information and training on our range of solutions
• Coordinate with SEFPRO technical experts to recommend best solutions for customer repairs
• Follow-up and coordinate supply of material for repair projects from our local inventory
• Provide onsite customer support for product installation. Collaborate with installation companies & partners during installation of Care products
• Field sales role to cultivate customer proximity and identify opportunities for all SEFPRO solutions

Requirements

This role must have technical expertise in the glass industry, industrial ceramics, materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
2-4 years of professional experience, ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
The position must also possess the ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements.
This candidate must also be a dedicated, self-starter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
Willingness to travel >75% of the time for customer site visits primarily in North America.

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