Customer Service Representative

4 weeks ago


Garden City, New York, United States GENERAL BUILDING APPLIANCE CORP Full time

Job Summary

Hampton Appliance is a family-owned and operated appliance business seeking a highly organized and customer-focused receptionist/customer service associate to join our fast-paced office team. As a key member of our team, you will be responsible for providing exceptional customer service, processing requests, and ensuring a positive experience for our clients.

Responsibilities

  • Answer telephone calls and take detailed messages as needed
  • Update customer records and orders as necessary
  • Record incoming inventory and update inventory as needed
  • Set up and follow up with client service calls
  • Send out and process client extended-warranty contracts
  • Organize and file sales orders and invoices
  • Data entry for various aspects of the business

Qualifications

  • Exceptional customer service and phone skills
  • Comfortable speaking on the phone with clients
  • Excellent communication skills, both verbal and written
  • Excellent computer skills with proficiency in Microsoft Excel, Word, and Google Drive
  • Ability to work as a part of a team
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Ability to work in a fast-paced environment
  • Previous experience as a customer service representative or in a similar office role is preferred
  • Spanish speaking is a plus

About Us

Hampton Appliance is a family-owned and operated appliance business located in Garden City, Long Island. We have been in business since 1947 and are committed to providing exceptional customer service and quality products to our clients.



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