Customer Service Representative

2 weeks ago

New City, New York, United States Waterco of the Central States, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Waterco of the Central States, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and complaints
  • Conduct thorough problem-solving, order processing, and maintenance of customer accounts
  • Cultivate strong relationships with customers and internal sales teams to drive sales support
  • Address customer inquiries via phone and in-person, ensuring a positive experience
  • Schedule and bill for services, deliveries, and new installations, coordinating with the service/operations manager
  • Process customer payments and maintain accurate internal reports
  • Make outbound calls to schedule additional services or offer maintenance plans
  • Perform outbound collection calls and handle over-the-counter customer orders
  • Address customer complaints effectively, ensuring necessary changes are made
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken
  • Complete contract forms, address change records, or issue service discontinuance orders using computer systems
  • Handle unresolved customer grievances, referring them to designated departments for further investigation
  • Determine charges for services requested, arrange for billing, or collect deposits/payments
  • Contact customers to answer inquiries or inform them of claim investigation results or planned adjustments
  • Upsell new or additional services or products
Requirements:
  • 1+ years of customer service experience
  • High school diploma or GED
  • Moderate proficiency in Microsoft Word and Excel
Preferred Qualifications:
  • Customer service experience, preferably in a sales/marketing environment
  • Experience in data entry
Essential Skills:
  • Computer proficiency, particularly with Microsoft Office
  • Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
  • Ability to learn a proprietary customer service program
  • Excellent interpersonal and communication skills (verbal/written)
  • Professional phone etiquette
Equal Opportunity Statement:

Waterco of the Central States, Inc. adheres to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.

Our company is strong, profitable, and strategically positioned in the market, focusing on growth initiatives. We're expanding into previously under-serviced segments, increasing revenue both domestically and abroad, and generating higher levels of profitability.

For more information or to connect with our recruiting team, please contact us.

Waterco of the Central States, Inc. is an Equal Opportunity Employer.

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