Insurance Customer Service Representative

4 weeks ago


Jersey City, New Jersey, United States Veterans Sourcing Group Full time
Job Description

Job Title: Customer Service Representative - Insurance Industry

Location: Remote

Type: Contract

Duration: 12+ Months

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Veterans Sourcing Group. As a Customer Service Representative, you will be responsible for handling high-volume external inbound customer and sales agent inquiries related to insurance products and services.

Key Responsibilities:

  • Handle customer inquiries and provide product information and benefits
  • Communicate effectively with customers and sales agents
  • Ability to work independently and maintain a satisfactory level of key performance indicators
  • Qualifications:
  • Associate's or Bachelor's degree preferred or equivalent years of related experience
  • Minimum 2 years of customer service and/or call center experience required
  • Strong written and verbal communication skills

Skills Required:

  • Excellent computer skills and ability to multitask
  • Strong problem-solving and decision-making skills

Training & Development:

  • Customer Service Representatives undergo comprehensive training to learn about the insurance industry, product provisions, and transaction processing
  • Coaching and feedback are provided to help you gain the necessary skills to be successful


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