Insurance Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative - Insurance Industry
Location: Remote
Type: Contract
Duration: 12+ Months
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Veterans Sourcing Group. As a Customer Service Representative, you will be responsible for handling high-volume external inbound customer and sales agent inquiries related to insurance products and services.
Key Responsibilities:
- Handle customer inquiries and provide product information and benefits
- Communicate effectively with customers and sales agents
- Ability to work independently and maintain a satisfactory level of key performance indicators
- Qualifications:
- Associate's or Bachelor's degree preferred or equivalent years of related experience
- Minimum 2 years of customer service and/or call center experience required
- Strong written and verbal communication skills
Skills Required:
- Excellent computer skills and ability to multitask
- Strong problem-solving and decision-making skills
Training & Development:
- Customer Service Representatives undergo comprehensive training to learn about the insurance industry, product provisions, and transaction processing
- Coaching and feedback are provided to help you gain the necessary skills to be successful
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