Customer Service Representative
4 weeks ago
Venus Et Fleur is seeking a skilled Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for delivering a unique and personalized experience to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Develop a deep understanding of our products and services, enabling you to make informed recommendations to customers.
- Work collaboratively with colleagues to achieve sales targets and drive business growth.
- Maintain a high level of product knowledge, staying up-to-date on new arrivals and promotions.
- Ensure a seamless customer experience, from initial contact to post-purchase follow-up.
Requirements:
- 2-3 years of experience in luxury retail or customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- High school diploma or equivalent; college degree preferred.
- Availability to work a rotating schedule, including weekends and holidays.
About Us:
Venus Et Fleur is a custom rose atelier that combines the romance of sending flowers with stylish design. We specialize in lush, customizable arrangements that are everlasting roses, maintaining freshness for over a year. Each personalized hand-delivery or shipment arrives opulently encased in a Parisian-inspired keepsake hatbox, offering an elegant and modern presentation.
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