Customer Service Representative

4 weeks ago


Garden City, New York, United States Venus Et Fleur Full time
Job Overview

Venus Et Fleur is seeking a skilled Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for delivering a unique and personalized experience to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Develop a deep understanding of our products and services, enabling you to make informed recommendations to customers.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Maintain a high level of product knowledge, staying up-to-date on new arrivals and promotions.
  • Ensure a seamless customer experience, from initial contact to post-purchase follow-up.

Requirements:

  • 2-3 years of experience in luxury retail or customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent; college degree preferred.
  • Availability to work a rotating schedule, including weekends and holidays.

About Us:

Venus Et Fleur is a custom rose atelier that combines the romance of sending flowers with stylish design. We specialize in lush, customizable arrangements that are everlasting roses, maintaining freshness for over a year. Each personalized hand-delivery or shipment arrives opulently encased in a Parisian-inspired keepsake hatbox, offering an elegant and modern presentation.



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