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Customer Service Representative

1 month ago


New City, New York, United States Sterling Engineering Full time
Job Summary

At Sterling Engineering, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and maintaining accurate records of customer interactions.

Key Responsibilities
  • Resolve customer inquiries and process orders in a timely and efficient manner.
  • Build strong relationships with customers and internal sales teams to provide proactive sales support.
  • Handle customer inquiries via phone and in-person interactions, ensuring that all customer concerns are addressed promptly and professionally.
  • Schedule and bill services, deliveries, and installations, coordinating with service/operations managers as needed.
  • Process payments and maintain accurate internal reports to ensure seamless financial transactions.

Requirements
  • 1+ years of customer service experience.
  • High school diploma or GED.
  • Proficiency with Microsoft Word and Excel.
  • Data entry experience.
  • Customer service experience, ideally in a sales or marketing environment.

What We Offer
  • Competitive hourly rate of $20/hour + commission.
  • Medical, dental, and vision insurance.
  • 401(K) with company match.
  • Exclusive product discounts.
  • Paid time off.

About Us

Sterling Engineering is a leading engineering staffing agency with a reputation for excellence. We offer a referral bonus for every referral that we place, making us a great choice for job seekers and employers alike.