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Customer Service Representative
1 month ago
At Sterling Engineering, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and maintaining accurate records of customer interactions.
Key Responsibilities
- Resolve customer inquiries and process orders in a timely and efficient manner.
- Build strong relationships with customers and internal sales teams to provide proactive sales support.
- Handle customer inquiries via phone and in-person interactions, ensuring that all customer concerns are addressed promptly and professionally.
- Schedule and bill services, deliveries, and installations, coordinating with service/operations managers as needed.
- Process payments and maintain accurate internal reports to ensure seamless financial transactions.
Requirements
- 1+ years of customer service experience.
- High school diploma or GED.
- Proficiency with Microsoft Word and Excel.
- Data entry experience.
- Customer service experience, ideally in a sales or marketing environment.
What We Offer
- Competitive hourly rate of $20/hour + commission.
- Medical, dental, and vision insurance.
- 401(K) with company match.
- Exclusive product discounts.
- Paid time off.
About Us
Sterling Engineering is a leading engineering staffing agency with a reputation for excellence. We offer a referral bonus for every referral that we place, making us a great choice for job seekers and employers alike.