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Customer Care Operations Leader
2 months ago
Contact Center Supervisor - Onsite
**Location: Lehi, UT**
Are you prepared to guide a team that plays a crucial role in transforming lives and advancing healthcare? Serenity Healthcare, a pioneer in healthcare technology, is in search of an energetic and mission-focused Contact Center Supervisor. Our goal is to empower individuals to regain control over their lives from challenging health issues through innovative treatments. We seek a leader with a proven history of achieving outstanding results in a customer-focused call center environment.
Important Note: This role involves working with patients experiencing severe mental health challenges, which may be distressing for some individuals.
Key Responsibilities:
- Leverage data-driven insights to manage complex processes.
- Oversee performance metrics, policies, and operational procedures.
- Identify opportunities to enhance customer service practices and collaborate with internal stakeholders.
- Deliver essential coaching, constructive feedback, and conduct performance assessments.
- Inspire and lead a high-performing customer care team, cultivating a productive and achievement-oriented atmosphere.
Key Qualifications:
- 1-3 years of demonstrated experience in customer service supervision.
- Experience in high-volume customer service leadership or call center operations.
- Expertise in identifying, coaching, and evaluating core competencies and performance metrics.
- A genuine commitment to supporting individuals facing mental health challenges.
- Proven ability to make sound decisions amidst competing priorities.
- Highly organized with a keen attention to detail.
- Self-motivated and driven.
- Exceptional skills in customer service, communication, problem-solving, and de-escalation.
- Comfortable engaging with professionals at all organizational levels.
Why Choose Serenity Healthcare:
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear pathways for career growth and advancement
- Competitive compensation (dependent on experience)
- No cold calling or sales involved
- Generous paid time off plus 10 major holidays
- 401K retirement plan
- Employee Referral Program
- And much more
About Serenity Healthcare:
Serenity Healthcare is at the forefront of healthcare technology, utilizing advanced medical devices to offer patients long-term success, even when other treatments have not been effective. Grounded in evidence-based research and supported by proven outcomes, we are dedicated to helping individuals reclaim their lives through a revolutionary technological approach to healthcare.
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