Customer Experience Team Lead

1 day ago


Lehi, Utah, United States Serenity Healthcare Full time
Job Overview

Serenity Healthcare is seeking a skilled Customer Experience Supervisor to lead our customer-centric call center team. As a key member of our operations team, you will be responsible for driving exceptional results and fostering a productive environment.

Key Responsibilities:

  • Utilize data-driven insights to oversee process improvements.
  • Manage performance metrics, policies, and procedures to ensure seamless operations.
  • Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  • Provide coaching, constructive feedback, and conduct performance evaluations to support team growth.
  • Lead and inspire a high-performing customer care team, promoting a culture of excellence and achievement.

Requirements:

  • 1-3 years of proven customer service leadership experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

Why Serenity Healthcare:

  • We offer comprehensive insurance coverage, clear paths for growth, and competitive compensation.
  • No cold calling or sales involved.
  • Generous PTO plus 10 major holidays off.
  • 401K retirement plan.
  • Employee Referral Program.
  • And much more.

About Serenity Healthcare:

We are a leader in healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.


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