Customer Experience Team Lead

1 month ago


Lehi, Utah, United States Serenity Healthcare Full time
Job Overview

Serenity Healthcare is seeking a skilled Customer Experience Supervisor to lead our customer-centric call center team. As a key member of our operations team, you will be responsible for driving exceptional results and fostering a productive environment.

Key Responsibilities:

  • Utilize data-driven insights to oversee process improvements.
  • Manage performance metrics, policies, and procedures to ensure seamless operations.
  • Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  • Provide coaching, constructive feedback, and conduct performance evaluations to support team growth.
  • Lead and inspire a high-performing customer care team, promoting a culture of excellence and achievement.

Requirements:

  • 1-3 years of proven customer service leadership experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

Why Serenity Healthcare:

  • We offer comprehensive insurance coverage, clear paths for growth, and competitive compensation.
  • No cold calling or sales involved.
  • Generous PTO plus 10 major holidays off.
  • 401K retirement plan.
  • Employee Referral Program.
  • And much more.

About Serenity Healthcare:

We are a leader in healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.



  • Lehi, Utah, United States Serenity Healthcare Full time

    Job OverviewSerenity Healthcare is seeking a dynamic and mission-driven Customer Experience Supervisor to lead our customer-centric call center team. As a key member of our organization, you will be responsible for driving exceptional results and empowering individuals to take back their lives through cutting-edge treatments.Key Responsibilities:Utilize...


  • Lehi, Utah, United States SimplyInsured Full time

    About SimplyInsuredSimplyInsured is a pioneering health insurance company dedicated to making healthcare accessible and transparent for small businesses and their employees. With a strong mission to eliminate fear from purchasing and navigating health insurance, we're committed to providing exceptional customer support and innovative solutions.The RoleWe're...


  • Lehi, Utah, United States Serenity Healthcare, LLC Full time

    Customer Service Supervisor Job DescriptionSerenity Healthcare, LLC is seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to patients in need.As a Customer Service Supervisor at Serenity, you will play a crucial role in guiding and supporting our team of Customer Service Representatives. Your leadership will...


  • Lehi, Utah, United States Serenity Healthcare Full time

    Job OverviewSerenity Healthcare is seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to patients. As a key member of our customer service team, you will play a crucial role in guiding and supporting our representatives to ensure our patients receive the highest standard of care and compassion.Key...


  • Lehi, Utah, United States Safe Streets USA Full time

    About SafeStreets USAWe are a leading provider of security solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about helping individuals and families feel safe and secure in their homes.As a Customer Experience Agent, you will play a critical role in ensuring our clients receive the highest level of service. You will...


  • Lehi, Utah, United States Safe Streets USA Full time

    About SafeStreets USASafeStreets USA is a leading provider of security solutions, partnering with ADT to deliver top-notch services nationwide. With a strong focus on quality talent and career development, we cultivate meaningful relationships with clients and employees alike.Job SummaryWe're seeking a skilled Customer Experience Agent to join our team. As a...

  • Landscaping Team Lead

    1 month ago


    Lehi, Utah, United States The Grounds Guys Full time

    About The Grounds GuysWe're a dedicated team of lawn care and landscaping experts who pride ourselves on delivering exceptional service to our customers. As a Landscaping Team Lead, you'll play a critical role in ensuring our high standards are met and exceeded.Job SummaryWe're seeking a highly motivated and experienced Landscaping Team Lead to join our...

  • Solar Team Lead

    2 weeks ago


    Lehi, Utah, United States Sunrun Full time

    Solar Customer Engagement SupervisorAs a key member of our solar team, you will be responsible for leading a team of specialists dedicated to delivering exceptional customer experiences. Your role will involve fostering a culture of innovation and expertise, driving customer satisfaction, and ensuring seamless interactions with our customers.Key...

  • Solar Team Lead

    1 month ago


    Lehi, Utah, United States Sunrun Full time

    Solar Customer Engagement SupervisorAt Sunrun, we're revolutionizing the way people experience solar energy. As a Solar Customer Engagement Supervisor, you'll play a critical role in leading our dynamic solar team to deliver exceptional customer experiences.Key Responsibilities:Oversee a team of specialists dedicated to mastering solar technologiesDevelop...


  • Lehi, Utah, United States Pearson Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our Customer Service team as a Customer Service Operations Support Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to client inquiries and resolve issues in a...


  • Lehi, Utah, United States DH2 Group Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Customer Experience Specialist to join our team at DH2 Group.Key ResponsibilitiesProvide exceptional customer service and support to clients and internal teamsManage day-to-day administrative tasks, including phone reception, data entry, and filingAssist with scheduling appointments,...


  • Lehi, Utah, United States Weave Full time

    Customer Success LeaderWe are seeking a seasoned Customer Success Leader to drive strategic initiatives and optimize customer onboarding processes. The ideal candidate will collaborate with cross-functional teams to create a seamless customer experience, focusing on reducing time to value and increasing customer retention.Key Responsibilities:Develop and...


  • Lehi, Utah, United States Weave Full time

    Job Title: VP of Customer Success LeadJob Summary:We are seeking an experienced and dynamic leader to drive our customer onboarding and success initiatives. The ideal candidate will have a proven track record of developing and implementing successful strategies that reduce time to value, increase customer retention, and maximize customer lifetime value.Key...


  • Lehi, Utah, United States Mile High Chicken Full time

    As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences at Mile High Chicken. Your responsibilities will include:Welcoming guests with a warm and genuine smile within 3 seconds of arrivalMastering our menu to provide personalized recommendations and ensure seamless serviceMaintaining a clean and sparkling...


  • Lehi, Utah, United States Lehi City Full time

    Job Title: Boys Competitive Gymnastics Team LeadCompany Overview:Legacy Gymnastics is a reputable organization dedicated to providing a supportive environment for young athletes to develop their gymnastics skills. We are seeking a highly motivated and experienced coach to lead our boys' competitive team.Job Summary:As a Boys Competitive Gymnastics Team Lead,...


  • Lehi, Utah, United States NetDocuments Full time

    Job DescriptionJob Title: Engineering ManagerCompany: NetDocumentsAbout Us: NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things, and recognizing every interaction matters.Our Culture: We...

  • Sales Associate

    4 days ago


    Lehi, Utah, United States Famous Footwear Full time

    About the Role:Famous Footwear is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Provide personalized assistance to customers throughout their shopping experience.Maintain a strong knowledge of...

  • Sales Associate

    2 weeks ago


    Lehi, Utah, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will play a key role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Drive sales growth...


  • Lehi, Utah, United States Turner & Townsend International Full time

    Cost Management Team Lead OpportunityTurner & Townsend International is seeking an experienced Quantity Surveyor/Cost Manager to lead their Cost Management team. As a key member of our Real Estate Cost Management team, you will be responsible for supporting Developers, Manufacturers, Retail, Health and Technology sectors.Key Responsibilities:Lead the Cost...


  • Lehi, Utah, United States VASA Fitness Full time

    Position OverviewThe Member Experience Specialist is a vital role at VASA Fitness, responsible for delivering exceptional experiences to our members and guests. This includes greeting members with a smile, creating personal connections, and ensuring problems are reported in a timely manner.Key ResponsibilitiesExecute daily responsibilities to VASA's high...