Customer Experience Team Lead
1 day ago
Serenity Healthcare is seeking a skilled Customer Experience Supervisor to lead our customer-centric call center team. As a key member of our operations team, you will be responsible for driving exceptional results and fostering a productive environment.
Key Responsibilities:
- Utilize data-driven insights to oversee process improvements.
- Manage performance metrics, policies, and procedures to ensure seamless operations.
- Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
- Provide coaching, constructive feedback, and conduct performance evaluations to support team growth.
- Lead and inspire a high-performing customer care team, promoting a culture of excellence and achievement.
Requirements:
- 1-3 years of proven customer service leadership experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
Why Serenity Healthcare:
- We offer comprehensive insurance coverage, clear paths for growth, and competitive compensation.
- No cold calling or sales involved.
- Generous PTO plus 10 major holidays off.
- 401K retirement plan.
- Employee Referral Program.
- And much more.
About Serenity Healthcare:
We are a leader in healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.
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